Terms, privacy and refunds
Last updated: 11 November 2026
Who we are
Vietnam Visa Desk (evisa.saoai.net), operated by SaoAI, is a private visa assistance service. We are not a government agency and are not affiliated with the Government of Vietnam. You can apply for a Vietnam e-visa yourself on the official portal evisa.gov.vn for USD 25 (single entry) or USD 50 (multiple entry).
What our price covers
Our price includes the Vietnam government e-visa fee and our service: checking your documents, preparing and filing your application, handling at the processing speed you choose, and support on WhatsApp and email. Visa approval is decided solely by the Vietnam Immigration Department; we cannot guarantee approval.
Processing times
Processing time starts when your payment is confirmed and your documents are complete. Working days are Monday to Friday, excluding Vietnamese public holidays. 1-hour and 4-hour services apply to files received Monday–Friday, 9:00–15:00 Vietnam time; files received outside these hours are processed at the start of the next working day.
Refunds
- We miss your paid processing time: we refund the difference between your service and our standard service.
- Visa not approved: we re-file once for free after correcting the issue, or refund our service fee. The government fee is non-refundable once submitted.
- You cancel before we file: full refund.
- Wrong details supplied by you (for example a misspelled name) that lead to a refusal or a visa with errors: re-filing is charged at our standard price.
Privacy
We collect only what the Vietnam e-visa application needs: your passport details, photos, contact details and travel plan. We use them only to process your visa and to contact you about it. Your files are kept on a private server, accessible only to our visa team, and are deleted automatically 30 days after your visa decision. We never sell your data. To ask for deletion earlier, email sales@saoai.net.
Contact
WhatsApp +995 571 177 626 · Email sales@saoai.net